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1. Responsible Individuals

Responsible Individuals typically hold:

• Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent)
• Senior leadership experience in children's social care
• Extensive knowledge of Children's Home Regulations & the Quality Standards
• Safeguarding Level 3
• Senior management and compliance training

2. Regulation 44 Visitors

Reg 44 Visitors usually have:

• Professional qualification in Social Work, Education, or Health (for example Social Work England registration desirable)
• Strong understanding of Children's Home Regulations
• Experience in senior or regulatory roles within children's services
• Safeguarding Level 3

3. Registered Managers

Registered Managers are required to have:

• Level 5 Diploma in Leadership & Management for Residential Childcare (mandatory)
• Extensive experience in children's residential care
• Safeguarding Level 3
• Leadership, supervision, and safer recruitment training
• Strong knowledge of legislation and Ofsted requirements

4. Deputy Managers

Deputy Managers usually hold:

• Level 3 Diploma in Residential Childcare (required)
• Working towards Level 5 Leadership & Management
• Shift leadership experience
• Safeguarding Level 3
• Training in behaviour management and trauma-informed practice

5. Senior Support Workers

Senior Support Workers typically have:

• Level 3 Diploma in Residential Childcare (required or working towards)
• Experience supervising or mentoring staff
• Safeguarding Level 2 or 3
• Behaviour management and de-escalation training
• Trauma-informed practice training

6. Residential Support Workers

Residential Support Workers usually hold:

• Level 3 Diploma in Residential Childcare (or willingness to work towards within 2 years)
• Safeguarding Level 2
• Training in trauma-informed care, behaviour support, and emotional wellbeing
• First Aid training
• Safer handling and de-escalation training (for example PRICE, SCIP, or equivalent)

7. Residential Support Workers

Residential Support Workers usually hold:

• Level 3 Diploma in Residential Childcare (or willingness to work towards within 2 years)
• Safeguarding Level 2
• Training in trauma-informed care, behaviour support, and emotional wellbeing
• First Aid training
• Safer handling and de-escalation training (for example PRICE, SCIP, or equivalent)

8. Social Workers

Qualified Social Workers hold:

• Degree in Social Work (BA/MA) or equivalent
• Registration with Social Work England
• Safeguarding Level 3
• Specialist training in assessments, care planning, and multi-agency working
• Experience in children's services

9. Therapeutic Support Practitioners

Therapeutic staff may have:

• Qualifications in Psychology, Counselling, Mental Health, or Therapeutic Practice
• Trauma-informed care training (essential)
• Experience offering emotional wellbeing or behavioural interventions
• Additional therapeutic certifications (for example CBT skills, play therapy, mentoring certificates)

10. Behaviour Support Specialists

Behaviour specialists typically hold:

• Qualifications in Behavioural Science, Psychology, SEN, or similar
• Professional training in behaviour management frameworks
• Experience writing behaviour support plans
• Trauma-informed and de-escalation training
• Safeguarding Level 2 or 3

11. Ofsted Business Support Specialists

Ofsted Business Support Specialists typically have:

• Qualifications or professional training in Administration, Business Support, HR, or Compliance
• A strong working knowledge of Ofsted regulations, Children's Homes Regulations, and Safer Recruitment requirements
• Training in GDPR, data protection, and information governance
• Experience maintaining staff files, safer recruitment documentation, and regulatory evidence in line with Ofsted standards

Payroll and Financial Administration

We manage payroll processes with accuracy, confidentiality, and reliability, ensuring staff are paid correctly and on time.

Our support includes:

• Wage calculations and payroll processing
• Managing payslip queries
• Accurate data submission to accountants
• Ensuring compliance with contractual and statutory payroll requirements
• Maintaining payroll records to audit-ready standards

Staff Records and Regulatory Compliance

We maintain accurate, secure, and compliant staff records in line with GDPR, regulatory expectations, and internal audit standards.

Our responsibilities include:

• Maintaining up-to-date staff files
• Regular file audits to ensure completeness and accuracy
• Annual DBS reviews and management of a comprehensive DBS tracking register
• Monitoring compliance with HR legislation, including:
  • Working Time Regulations
  • National Minimum Wage
  • Statutory leave entitlements

We ensure policies and procedures remain current and fully compliant with legislation and regulatory guidance.

Systems Implementation and Digital Transformation

We drive digital efficiency across services by implementing and supporting modern systems.

This includes:

• Rolling out digital clock-in/out systems and home management software
• Leading staff training on new systems
• Designing and maintaining secure digital filing systems
• Promoting consistent documentation and record-keeping standards

Our approach enhances accessibility, compliance, and operational consistency.

Recruitment and Safer Recruitment Compliance

We lead the full recruitment lifecycle, ensuring all processes meet Safer Recruitment and Ofsted standards.

This includes:

• Vacancy advertising and candidate shortlisting
• Interview coordination and candidate selection
• Right-to-work checks
• DBS processing and tracking
• Reference verification and onboarding
• Maintaining staff files in line with Ofsted regulations for children's services

Our approach ensures safe, compliant, and well-documented recruitment practices across all services.

Workforce Planning and Rotas

We support safe and effective workforce deployment through robust rota management systems.

This includes:

• Coordinating staff rotas using Blip and RotaCloud
• Ensuring appropriate staffing levels across services
• Supporting operational and regulatory staffing requirements
• Promoting continuity, consistency, and safe care delivery

Training and Staff Development

We support continuous professional development by maintaining a clear, audit-ready training framework.

Our role includes:

• Maintaining and monitoring the staff training matrix
• Coordinating mandatory and developmental training via the Vocational Training Hub
• Working closely with Registered Managers to plan training schedules
• Tracking completion and renewal of training certificates